FAQ
Everything you need to know about our silk, delivery, returns and offers. Can't find your answer? Email us at hello@lunarehome.co.uk — we reply within one business day.
Silk quality
What does 22 momme mean?
What does 22 momme mean?
Momme measures the weight and density of silk. 22 momme is a denser weave than the 19 momme most brands use — it feels more substantial, drapes better and lasts longer with regular use.
What is Grade 6A mulberry silk?
What is Grade 6A mulberry silk?
6A is the highest recognised grade of mulberry silk — the longest fibres, even colour and minimal imperfections. It is what gives the fabric its smooth, uniform surface.
Is your silk certified?
Is your silk certified?
Yes — our silk is OEKO-TEX® Standard 100 certified (certificate no. BJ025 172302), which means it has been independently tested for harmful substances and is safe for direct contact with skin. You can verify it any time on the OEKO-TEX® Label Check.
Is this real silk, or satin?
Is this real silk, or satin?
Real silk. Satin is a weave, not a fibre — most ‘satin’ pillowcases are polyester. Every Lunare piece is 100% pure mulberry silk on both sides.
Care & washing
How do I wash my silk?
How do I wash my silk?
Wash at 30°C on a delicate or silk cycle with a mild, pH-neutral detergent. Use a laundry bag to protect the fabric, and air dry away from direct heat or sunlight. Do not tumble dry.
Can I iron silk?
Can I iron silk?
Yes — on the lowest heat (silk setting), ideally inside out while the fabric is slightly damp.
How long will it last?
How long will it last?
With proper care, years. The denser 22-momme weave is chosen specifically to hold its structure and surface quality through regular use and washing.
Delivery
How fast is UK delivery?
How fast is UK delivery?
Standard UK delivery is £3.99 and takes 2–4 working days. Delivery is free on orders over £40. An express option is available at checkout.
Do you deliver outside the UK?
Do you deliver outside the UK?
Yes — EU delivery takes 7–14 working days and international delivery 10–20 working days.
How do I follow my order?
How do I follow my order?
You’ll receive an order confirmation straight away and a dispatch email as soon as your order ships, so you can follow it on its way.
Returns
What is your returns policy?
What is your returns policy?
Every order comes with our 30-Night Sleep Trial. Sleep on it for up to 30 nights, and if it's not for you, we refund you in full. UK returns are free. Please wash the item following the care guide before returning.
How do I start a return?
How do I start a return?
Email us at hello@lunarehome.co.uk with your order number and we’ll take it from there.
Offers & payment
How does Buy 2, Save 10% work?
How does Buy 2, Save 10% work?
Buy 2 items and save 10%, buy 4 and save 15%. The discount is applied automatically in your cart — no code needed.
Which payment methods do you accept?
Which payment methods do you accept?
All major cards, Shop Pay, Apple Pay, Google Pay and Klarna.
Is it suitable as a gift?
Is it suitable as a gift?
Yes — orders arrive in Lunare packaging, ready to give. Bundles are the most popular gifting choice.