Refund policy

We want you to feel confident when shopping with Lunare Home. That is why every order comes with our 30-Night Sleep Trial. This policy explains how the trial works and how returns and refunds are handled.

1. The 30-Night Sleep Trial

We believe the only real way to judge silk is to sleep on it. Every Lunare Home order comes with a 30-night trial:

• Try your silk for up to 30 nights from the day your order arrives.
• If it is not for you, we will refund you in full — even if the item has been opened and used during the trial.
• Please wash used items according to the care instructions before returning them.

2. Your right to cancel

In accordance with the UK Consumer Contracts Regulations, you also have the statutory right to cancel your order within 14 days of receiving your item, without providing a reason. Our 30-Night Sleep Trial goes further than this statutory minimum — whichever is more generous applies.

3. How to initiate a return

To start a return, please contact us at hello@lunarehome.co.uk within 30 days of delivery.

Include:

• Your order number
• A brief reason for the return, so we can keep improving

We will reply with return instructions and, for UK orders, a free prepaid return label.

4. Return shipping

• UK orders: return shipping is free. We provide a prepaid return label.
• International orders: the same 30-day window applies; return postage is paid by the customer. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

5. Condition of returned items

• Items used during the trial should be washed according to the care instructions before being returned.
• Unused items should be returned in their original condition and packaging where possible.

6. Refunds

Once your return is received and inspected:

• Refunds are processed within 5 business days
• Refunds are issued to the original payment method
• If you return your entire order within 14 days of delivery, standard outbound shipping is also refunded in line with the Consumer Contracts Regulations

You will receive a confirmation email once your refund has been completed.

7. Faulty or incorrect items

If you receive a faulty or incorrect item, please contact us immediately at hello@lunarehome.co.uk with your order number and photos of the issue. We cover return shipping and will replace or refund straight away.

8. Fair use

To keep the 30-Night Sleep Trial fair for everyone, we may decline returns where we reasonably believe the policy is being abused, for example by repeatedly purchasing and returning large numbers of items. This does not affect genuine customers or your statutory rights.

9. Contact information

Questions about returns should be sent to hello@lunarehome.co.uk.

Nothing in this policy affects your statutory rights.